MADE IN JERSEY

CUSTOMER INFO

Buying from local Makers has never been easier! Our new online marketplace, featuring products from a variety of Jersey Makers, allows you to purchase thoughtful gifts for your loved ones from the comfort of your own home and support small local businesses at the same time!

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How It Works

  • Browse our site of fantastic Makers to find your perfect gifts and then add products to your Shopping Cart
  • Pay simply and securely via PayPal using your Credit/Debit Card or PayPal account
  • We will contact the Makers to arrange Delivery of your purchases
  • Sit back, relax and await Delivery of your new items!

Delivery

Governmental guidelines regarding Covid-19 still allow non-essential businesses to continue to work as long as they do not pose a threat to the general public and comply with social distancing rules. Jersey Post is accepting parcels for delivery whilst ensuring social distancing rules are observed however many of our Makers are only making trips to the post office once or twice a week in order to minimise any risks involved.

As such, please allow up to 7-10 days for free island-wide delivery of your items in these challenging times.

Returns & Refunds

Please ensure you read all product descriptions carefully before placing your order.

We hope that you won’t need to change your mind regarding your purchase however, should you need to, you have 14 days from receipt of the goods to return your items for a full refund (subject to individual Maker T&Cs). Goods must be returned in full, saleable condition and unworn to the Maker. The sales contract is between You and the Maker, with Made in Jersey providing a service to facilitate that contract but is not responsible for it or its fulfilment. Unless otherwise stated, the buyer is responsible for paying for the cost of return postage to the Maker.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Faulty items

In the case of faulty items, the Maker will require photographic evidence in order to process any replacement or refund. This Returns & Refunds Policy does not affect your statutory rights. If you have any questions, please do get in contact with us.

FAQs

You can click on ‘Shop’ from the top menu on the site or click one of the buttons or links on the homepage. Then select a product by clicking on the product name or photo, then after choosing the Brand and Options (if there are any), click Add to Cart. Once added, you can then click View Cart or Checkout, add your details then click Proceed to PayPal to pay securely by credit/debit card or PayPal account.

Payment can be made using your Credit/Debit card or your PayPal account. Payments are processed using the PayPal payment gateway and are 100% secure and safe. Take a look at www.paypal.com/uk for more information. You do not need to have a PayPal account to pay using your Credit/Debit card.

Due to the governmental restrictions regarding Covid-19, many of our makers are ensuring they abide by social distancing rules. As such, they are only making trips to the post office once or twice a week in order to minimise any risks involved.

Please allow up to 7-10 days for free island-wide delivery of your items in these challenging times.

Should you need to cancel an order, please contact us by email info@madeinjersey.je as soon as possible as we will require the cancellation in writing in order to process it.

At the moment, purchase and delivery is only available to those living in Jersey, Channel Islands. We hope to be able to offer delivery to the UK and further afield in due course. If you do live in Jersey and are still having issues adding a product into your cart, please check that you have selected all the available options and that the product is not out of stock. Please also ensure that you fill in all the required details in the Checkout area. Should you have any further technical difficulties, please reach out to us by email or phone and we will assist you.

Help & Support

We hope we have covered all your questions above however should you have further questions or queries, please do get in touch.

Email: info@madeinjersey.je

Phone: 07797 761299

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