True Customer Service Stories through the eyes of a secret shopper: The Good, The Bad and The Exceptional… After 11 years running my own Mystery Shopping company, I decided to use some of the stories I heard or experienced during the last decade to create a book to help businesses measure and improve their service delivery. By telling the tales of The Good, The Bad and The Exceptionals, I am sharing ideas how to increase employee engagement and customer loyalty by receiving feedback from a secret shopper… Intrigued??
In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employee performance, deliver exceptional customer experiences and have a thriving business by taking a customer-centric approach.
Maker: Claire Boscq-Scott