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The Secret Diary of a Mystery Shopper
£9.99True Customer Service Stories through the eyes of a secret shopper: The Good, The Bad and The Exceptional… After 11 years running my own Mystery Shopping company, I decided to use some of the stories I heard or experienced during the last decade to create a book to help businesses measure and improve their service delivery. By telling the tales of The Good, The Bad and The Exceptionals, I am sharing ideas how to increase employee engagement and customer loyalty by receiving feedback from a secret shopper… Intrigued??
In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employee performance, deliver exceptional customer experiences and have a thriving business by taking a customer-centric approach.
Maker: Claire Boscq-Scott
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Eau d’Abeille Perfume Atomiser 10ml
£17.00We collected the finest scents from the luxurious Jasmine Sambac, the sweet and tropical aromas of Freesia and Ylang Ylang flowers, refreshed by a sparkling citrus touch of Bergamot and Ocean Breeze. The dry Ambery notes blended with Vanilla sublimate the whole fragrance and the soft musk enhance the diffusion and tenacity of a fresh, clean but smooth eau de parfum.
Available in a 10ml glass bottle. 10% of sales go to the Jersey Beekeepers’ association.
Maker: Claire Boscq-Scott
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Eau d’Abeille Perfume 35ml
£35.00We collected the finest scents from the luxurious Jasmine Sambac, the sweet and tropical aromas of Freesia and Ylang Ylang flowers, refreshed by a sparkling citrus touch of Bergamot and Ocean Breeze. The dry Ambery notes blended with Vanilla sublimate the whole fragrance and the soft musk enhance the diffusion and tenacity of a fresh, clean but smooth eau de parfum.
Available in a 35ml bottle. 10% of sales go to the Jersey Beekeepers’ association.
Maker: Claire Boscq-Scott
